Our Support

PT. Sentra Paramitra is committed providing quality, cost effective and reliable supports to our customers. PT. Sentra Paramitra is powered by teams with technically trained, qualified, and certified professional engineers in our products lines. As the leading IT Company focused on support and solution, PT. Sentra Paramitra committed to deliver customer satisfaction by provide the following support:

OnSite Support

1. Support Onsite Expertise
   Provide personalized, preferential, and proactive support to meet customer needs, scale with growing environments, and help ensure maximum data reliability. Helping customers with large, complex environments maximize the value of their networks.

Software Technical Support

1. Software Technical Support (9x5 Access)
   Our support is widely available throughout the Indonesia, as well as in many customer locations, 9x5 Access support to our TAC, software update by telephone, email, etc. on office hours. As per our commitment, our professional support engineers will help you shortly.



2. Software Technical Support (24x7 Access)
   Our support is widely available throughout the Indonesia, as well as in many customer locations, 24x7 Access support to our TAC, software update by telephone, email, etc. on office hours. As per our commitment, our professional support engineers will help you shortly.

Support Plans

1. Standard Support
   Standard support provides software and hardware support to our customers that includes 24x7 access that are available through phone, email, and ticketing system support, software updates, and provides hardware replacement SLAs.




2. Premium Support
   Premium support includes all of the offerings of standard support; in addition to a support onsite expertise, proactive device monitoring, proactive quarterly support review, periodic hardware reports, priority access to Sentra supporting system and remote troubleshooting.